Get in touch
You’ll hear back from a real person. AI triages incoming submissions and drafts a response; the founder reviews and signs off on every reply — typically within 48 hours, Monday-Friday NZST. Marlaio is an NZ-registered business; legal entity, address, and processor list are documented on our privacy and terms pages.
Before you write
- Subscription changes — faster in your account page → Manage subscription.
- Refunds — within 14 days and fewer than 3 packs used: automatic refund. Submit the form with topic “Refund request” and I’ll process it.
- A draft that flagged or refused — Marlaio’s compliance reviewer blocks scarcity / urgency claims that aren’t backed by inventory facts you provided. Add the missing detail (real dates, real quantities, real prices) and try again. If you still think it’s wrong, send the form with topic “Compliance”.
Marlaio is operated by:
KEI HOLDINGS LIMITED
New Zealand registered company
Trading as Marlaio · marlaio.com